FAQ

Yes, we offer free standard shipping on every order.

Most orders arrive within 7–11 business days after processing, or 11–16 business days during peak seasons. We have a processing time of 24–48 hours before your order ships. See our Shipping Policy for full details.

Tracking details are sent by email once your order ships. If you haven't received yours, please check your spam folder, or contact us at rise-footwear@outlook.com.

Tracking updates can occasionally lag behind the courier. If it hasn't changed in several days, contact our support team and we'll look into it for you.

Once your order ships, you'll receive a tracking link by email so you can follow its progress.

Yes — we offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in their original condition with tags attached. Email rise-footwear@outlook.com to start a return. See our Return & Refund Policy for full details.

Return shipping is covered by the customer, unless the item arrived defective or incorrect — in that case, we cover it.

Yes. Return your original item through our standard return process, then place a new order for the size or color you want. Read more in our Return & Refund Policy.

Contact us within 48 hours of delivery. We'll arrange a free return and offer a replacement or full refund, whichever you prefer.

Our shoes fit true to size, so we recommend ordering your normal size. If you're between two sizes, sizing down is usually the better fit.

Our shoes add up to 3.9″ to your height, depending on the style and height option you choose. Most styles offer multiple lift options (+2.4″, +3.1″, +3.9″) so you can pick the boost that's right for you.

Yes. Every pair is designed to look like a regular, premium shoe — no bulky soles or obvious tells, just a clean lift built into the design.

The height boost is fully built into the shoe's construction, so from the outside they read as a normal, premium pair of shoes.

Absolutely. Our shoes are built with all-day support and comfort in mind, so the added height doesn't come at the cost of wearability.

If you're able to add a product to your cart, your size is currently in stock. If your size isn't selectable on the product page, it's sold out — feel free to reach out and ask about restocks.

We accept major credit and debit cards through Airwallex, as well as PayPal.

Yes, your order ships in unbranded, discreet packaging — nothing on the outside references height-boosting shoes.

Once an order is placed, processing begins immediately and we're unable to cancel or modify it — including size, color, or shipping address changes. Please double check everything before checking out.

You should receive a confirmation email right after checkout. If it hasn't arrived after a few minutes, please check your spam folder — if it's still missing, contact us and we'll confirm your order.

You can reach us by email at rise-footwear@outlook.com or by using the contact form on our site. We aim to reply within 24 hours.