Return & Refund Policy

Last updated: September 16, 2026

Thank you for shopping with Rise Footwear. This Return and Refund Policy explains your options if something isn't right with your order, and walks through eligibility, the return process, and refund timelines.

Contact Information

For any question about a return or refund, reach us at:

Email: rise-footwear@outlook.com

Policy at a Glance

Return window: 30 days from the delivery date
Refund processing time: up to 10 business days after we receive and inspect your return
Return shipping cost: covered by the customer, unless the item is defective or incorrect

Order Cancellations

Once an order is placed, packaging and processing begin immediately and we're unable to modify or cancel it, in line with our Shipping Policy. If you no longer want an item, please use the return process below once it arrives.

Return Conditions

We accept returns under the following conditions:

Return window: items can be returned within 30 days of delivery.
Item condition: items must be unworn, unused, and in their original condition, with all tags attached and in the original packaging.
Proof of purchase: your order number or receipt is required for all returns.

Exceptions: custom or personalized items, and items marked as final sale, are not eligible for return.

How to Start a Return

Contact us: email rise-footwear@outlook.com with your order number, the reason for your return, and photos if the item is damaged or defective.
Get your return authorization: our team will review your request and reply with a return authorization and the address to ship your item to.
Package your item: pack it securely with all original tags and packaging, and include your return authorization details.
Ship it back: use a trackable shipping service. Return shipping is covered by you, unless the item was defective or incorrect, in which case we'll cover it.

Refunds

Approval: once we receive and inspect your return, we'll email you within 7 business days to confirm whether it's approved.
Processing time: approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.
Confirmation: you'll get a confirmation email once your refund has been processed.

If it's been longer than expected and you still don't see your refund, please check with your bank first, then contact us at rise-footwear@outlook.com.

Exchanges

We're happy to exchange incorrect or defective items free of charge — just contact us within 30 days of delivery. If you ordered the wrong size, please return your original item through the process above and place a new order for the correct size.

Defective, Incorrect, or Lost Items

Defective or damaged items: contact us within 48 hours of delivery. We'll arrange a free return and offer a replacement or full refund, whichever you prefer.
Incorrect item received: let us know and we'll cover return shipping and send the correct item as quickly as possible.
Lost packages: if your order hasn't arrived within the estimated delivery window from our Shipping Policy, contact us so we can open an investigation with the carrier.

Processing Times Summary

Return window: returns must be requested and shipped within 30 days of delivery.
Inspection period: returned items are inspected within 7 business days of arrival.
Refund issuance: refunds are issued to your original payment method within 10 business days of inspection.

Return Shipping Address

Please do not send returns without first contacting us — unauthorized returns may be delayed or not accepted. Once your return is approved, we'll email you the correct return shipping address along with your return authorization.